Delivery EU

WHERE DO YOU DELIVER?

HOW MUCH DOES DELIVERY COST?

WHAT HAPPENS IF I’M OUT WHEN MY PARCEL ARRIVES?

DO YOUR ORDERS TEND TO ARRIVE ON TIME?

CAN I REQUEST A GIFT MESSAGE?

WHAT HAPPENS IF MY ORDER COMES IN TWO SHIPMENTS?

HOW DO I RETURN OR EXCHANGE SOMETHING?

DO I HAVE TO PAY DUTIES & TAXES?

WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?

 

WHERE DO YOU DELIVER?

We might be a British brand, but we’re big advocates of sharing the sartorial love. So we deliver to over 150 countries worldwide.

 

HOW MUCH DOES DELIVERY COST?

TYPE OF DELIVERY:

COST:

DELIVERY TIME:

SIGNATURE REQUIRED?

Standard Delivery

FREE on orders over 79€, or see below for country-specific information

3-5 working days after dispatch. Not tracked. Excludes public holidays.

No

Express Delivery

FREE on orders over 299€, or see below for country-specific information

2-3 working days after dispatch. Not tracked. Excludes public holidays.

No

Please note: if you wish us to deliver to military addresses or PO Boxes, Standard Delivery is the only option you can use.

 

ZONE 1

STANDARD DELIVERY - FREE OVER 79€

STANDARD DELIVERY - FREE OVER 299€

Ireland

3.95€

7.95€

ZONE 2

STANDARD DELIVERY - FREE OVER 79€

STANDARD DELIVERY - FREE OVER 299€

Austria

6.95€

14.95€

Belgium

6.95€

14.95€

Czech Republic

6.95€

14.95€

Denmark

6.95€

14.95€

Finland

6.95€

14.95€

France

6.95€

14.95€

Germany

6.95€

14.95€

Hungary

6.95€

14.95€

Italy

6.95€

14.95€

Latvia

6.95€

14.95€

Luxembourg

6.95€

14.95€

Netherlands

6.95€

14.95€

Norway

6.95€

14.95€

Portugal

6.95€

14.95€

Spain

6.95€

14.95€

Slovak Republic

6.95€

14.95€

Slovenia

6.95€

14.95€

Sweden

6.95€

14.95€

ZONE 3

STANDARD DELIVERY - FREE OVER 79€

STANDARD DELIVERY - FREE OVER 299€

Albania

9.95€

19.95€

Andorra

9.95€

19.95€

Belarus

9.95€

19.95€

Bosnia

9.95€

19.95€

Bulgaria

9.95€

19.95€

Croatia

9.95€

19.95€

Cyprus

9.95€

19.95€

Estonia

9.95€

19.95€

Faroe Island

9.95€

19.95€

Gibraltar

9.95€

19.95€

Greece

9.95€

19.95€

Greenland

9.95€

19.95€

Iceland

9.95€

19.95€

Liechtenstein

9.95€

19.95€

Lithuania

9.95€

19.95€

Macedonia

9.95€

19.95€

Malta

9.95€

19.95€

Moldova

9.95€

19.95€

Monaco

9.95€

19.95€

Poland

9.95€

19.95€

Romania

9.95€

19.95€

Serbia and Montenegro

9.95€

19.95€

Switzerland

9.95€

19.95€

Turkey

9.95€

19.95€

 

WHAT HAPPENS IF I’M OUT WHEN MY PARCEL ARRIVES?

There’s nothing to worry about. If you’re not around, the lovely delivery folk will leave a note telling you where to find it.

 

DO YOUR ORDERS TEND TO ARRIVE ON TIME?

We do EVERYTHING at our end to meet your expectations, but occasionally parcels are delayed due to circumstances beyond our control.

 

CAN I REQUEST A GIFT MESSAGE?

All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If you want a special message popped into the package as well, our lovely customer services team will do everything they can to help.

 

WHAT HAPPENS IF MY ORDER COMES IN TWO DELIVERIES?

Sometimes we’ll need to send out items in separate shipments, but you’ll never pay more than one shipping charge.

 

HOW DO I RETURN OR EXCHANGE SOMETHING?

Please visit our Returns Page for more information.

 

DO I HAVE TO PAY DUTIES & TAXES?

The short answer is ‘no’, unless you live outside the European Union. Taxes or customs fees may be charged when our parcels enter a country outside the European Union. We’d love to have a work-around for this, but if we cover these custom costs we’d have to absorb it in the business elsewhere (possibly the price of our clothes). So we do our best to balance things out in your favour. That’s because your order will be placed and shipped on a DDU (delivery duties unpaid) basis. This means taxes, duties and any handling fees are not included in the purchase price.

 

WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?

If we haven’t managed to cover everything here, then please contact our customer services team and they’ll do everything they can to help.