Promotional Conditions


Promotional Conditions

Isabella Oliver offers are only valid on the Isabella Oliver collection. The offers apply only to personal orders. Orders placed outside of the specified dates are not eligible for these offers and the offers cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated. All orders are subject to acceptance under Isabella Oliver's standard terms and conditions. The discount offered will be applied at checkout after the promotional code has been entered. Orders that are considered to be commercial may be excluded from these offers. The offers are only valid while stocks last and are subject to availability. Normal return policy applies to these offers. These offers are not valid in conjunction with any other Isabella Oliver offer, internet offer or delivery offer unless specifically stated. If the use of a promotional code or other discount results in your order value being less than £59, then the free delivery offer will not apply. Isabella Oliver reserves the right to cancel orders, modify or terminate a promotion at any time without notice. Sale items, Outlet items, Rental collection, Pre-loved collection, Beauty products, Non-medical Face Masks, Stationery, Homewear, Hosiery, Eco Laundry products, and Gift vouchers are excluded from the offers unless otherwise stated.

Terms and Conditions - Offers

20% OFF OUTLET

This offer is valid until midnight GMT on Sunday 5 June 2022 on Isabella Oliver Outlet collection when using the advertised code at the checkout. This offer is not valid in conjunction with any other Isabella Oliver offer, internet offer or delivery offer unless specifically stated. Full price items, Rental Collection, Pre-loved Collection, Subscription items, Third Party Products and Gift vouchers are excluded from the offer. All orders are subject to acceptance under Isabella Oliver's promotional terms and conditions.

20% OFF SUMMER BESTSELLERS

This offer is valid until midnight GMT on Sunday 29 May 2022 Isabella Oliver on selected lines. This offer is not valid in conjunction with any other Isabella Oliver offer, internet offer or delivery offer unless specifically stated. Pre-loved Collection, Rental Collection, Subscription items, and Gift vouchers are excluded from the offer. All orders are subject to acceptance under Isabella Oliver's promotional terms and conditions.

THE SPRING EDIT

This offer is valid on full-price styles on IsabellaOliver.com until midnight on 2 May 2022 when using the code at the checkout. Orders placed outside of the specified dates are not eligible for this offer and the offer cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated. All orders are subject to acceptance under Isabella Oliver's standard terms and conditions. This offer is not valid in conjunction with any other Isabella Oliver offer, internet offer or delivery offer unless specifically stated. Isabella Oliver reserves the right to cancel orders, modify or terminate a promotion at any time without notice. Sale items, Outlet items, Subscription items, Rental collection, Pre-Loved Collection, non-Isabella Oliver products and Gift vouchers are excluded from the offer.

B CORPORATION HIGHR

This offer is valid until midnight GMT on Thursday 31 March 2022 on full-priced Baukjen & Isabella Oliver collections when using the advertised code at the checkout. This offer is not valid in conjunction with any other Baukjen offer, internet offer or delivery offer unless specifically stated. Sale & Outlet items, Leather Products, Rental Collection, Pre-loved Collection, Third Party Products and Gift vouchers are excluded from the offer. All orders are subject to acceptance under Baukjen's promotional terms and conditions.

CLOTHING DONATION THANK YOU GIFT:

This offer is valid for 3 months after receipt on Isabella Oliver and Baukjen when using the advertised code at the checkout. This offer can only be used once. A minimum spend of £79 applies to this offer. This offer is not valid in conjunction with any other Isabella Oliver and Baukjen offer, internet offer or delivery offer unless specifically stated. Sale & Outlet, Rental collection, Pre-loved collection, Third party products and Gift vouchers are excluded from the offer. All orders are subject to acceptance under Isabella Oliver and Baukjen's promotional terms and conditions.

PASS THE PARCEL THANK YOU GIFT:

This offer is valid for 3 months after receipt on full priced Baukjen Collection when using the advertised code at the checkout. This offer can only be used once. A minimum spend of £59 applies to this offer. This offer is not valid in conjunction with any other Baukjen and offer, internet offer or delivery offer unless specifically stated. Sale & Outlet items, Rental collection, Pre-loved collection, Third party products and Gift vouchers are excluded from the offer. All orders are subject to acceptance under Baukjen and Isabella Oliver's promotional terms and conditions.

END OF SEASON SALE:

This offer is valid on selected styles and colours in the Isabella Oliver 'Sale' collection. The offer is only valid while stocks last and subject to availability. All prices are subject to change and are only valid during sale periods. Orders placed outside of the Sale period are not eligible for this offer and the offer cannot be applied or transferred to any previous or subsequent orders placed outside of the sale period. All orders are subject to acceptance under Isabella Oliver's standard terms and conditions. This offer is not valid in conjunction with any other Isabella Oliver offer, internet offer or delivery offer unless specifically stated. Isabella Oliver reserves the right to cancel orders, modify or terminate a promotion at any time without notice. Full priced items, Rental Collection, Pre Loved Collection, Third party product, and Gift vouchers are excluded from the offer.

REFER A FRIEND:

By entering the email addresses of your friends you are confirming that you have obtained their consent for this. Please note, you will be stated as the person who has made the recommendation in the email to your friend. The Referred friend can only use this offer when they place their first order. This offer only applies to the Isabella Oliver and Baukjen brands. To qualify for this offer your friend must not be on our email subscribers list or an account member of Isabella Oliver or Baukjen. Sale items, Outlet items, Rental collection, Pre-loved collection, Third party products and Gift vouchers are excluded from offers. All orders are subject to acceptance under our standard promotional conditions. Click here for further Terms & Conditions

Terms and Conditions - Sales

SALE & OUTLET STANDARD TERMS AND CONDITIONS

This offer is valid only on selected items in the Isabella Oliver range. Isabella Oliver reserves the right to cancel orders, modify or terminate a promotion at any time without notice. The offer is only valid while stocks last and subject to availability. All prices are subject to change and are only valid during sale periods.  This offer is only valid on selected colours and styles. The offer applies only to personal orders. Orders placed outside of the Sale period are not eligible for this offer and the offer cannot be applied or transferred to any previous or subsequent orders placed outside of the sale period. All orders are subject to acceptance under Isabella Oliver's standard terms and conditions. Orders that are considered to be commercial may be excluded from these offers. Items bought with this offer can only be returned within 14 days of receipt of the parcel. This offer is not valid in conjunction with any other Isabella Oliver offer, internet offer or delivery offer unless specifically stated. Full priced items, Rental collection, Pre-loved collection, Third party products and Gift vouchers are excluded from the offer.

Terms and Conditions - Competitions

Refer A Friend Competition:

This prize draw is open to UK Customers only. Entry into the prize draw is on acceptance of these Terms and Conditions. One winner will be selected at random on the first working day of each month until further notice. The winner will be drawn from all eligible entries submitted between the first and the last days of the previous calendar month. Only one entry will be accepted per entrant each month. The winner will receive a £150 Isabella Oliver gift voucher and will be notified via email. If the selected winner cannot be contacted, or does not respond within 5 days of being notified, the prize shall be forfeited and, at the discretion of Isabella Oliver, an alternate potential winner may be selected. No cash alternative will be offered. The prize is not transferable and may not be purchased, sold, bartered or otherwise exchanged without the prior written permission of Isabella Oliver. Winners will be excluded from subsequent draws for a period of 6 months. All decisions of Isabella Oliver are final and binding in all respects. No responsibility is taken for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Isabella Oliver accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize. The promotion is governed by English law. Isabella Oliver reserves the right to cancel or change the prize draw at any time. This prize draw is not open to Isabella Oliver employees and family members, bloggers, influencers, affiliates or anyone else working in partnership with Isabella Oliver, or anyone else connected with the prize draw in any way.

INSTAGRAM COMPETITION:

This prize draw is open to customers aged 18 and over. Entry into the prize draw is on acceptance of these Terms and Conditions. To enter into the prize draw, simply upload a picture of yourself wearing Isabella Oliver and include the hashtag #IsabellaOliverMama. One winner will be selected at random on the first working day of each month until further notice. The winner will be drawn from all eligible entries submitted between the first and the last days of the previous calendar month. Only one entry will be accepted per entrant each month. The winner will receive a £100 Isabella Oliver gift voucher and will be notified via email within one week of the draw. If the selected winner cannot be contacted, or does not respond within 5 days of being notified, the prize shall be forfeited and, at the discretion of Isabella Oliver, an alternate potential winner may be selected. No cash alternative will be offered. The prize is not transferable and may not be purchased, sold, bartered or otherwise exchanged without the prior written permission of Isabella Oliver. Winners will be excluded from subsequent draws for a period of 6 months. All decisions of Isabella Oliver are final and binding in all respects. No responsibility is taken for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Isabella Oliver accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize. The promotion is governed by English law. Isabella Oliver reserves the right to cancel or change the prize draw at any time. This prize draw is not open to Isabella Oliver employees and family members, bloggers, influencers, affiliates or anyone else working in partnership with Isabella Oliver, or anyone else connected with the prize draw in any way.

Rental Competition Terms and Conditions:

This prize draw is open to customers aged 18 and over. Entry into the prize draw is on acceptance of these Terms and Conditions. To enter into the prize draw, rent any piece of clothing from our Rental Collection. Entries close on 1st January 2022. Any customer that rents a piece of clothing from our Rental Collection from 1st December 2021 to 1st January 2021 will automatically be entered into the prize draw. The winner will be picked at random and will receive a £150 Isabella Oliver gift voucher via email within one week of the draw. If the selected winner cannot be contacted, or does not respond within 5 days of being notified, the prize shall be forfeited and, at the discretion of Isabella Oliver, an alternate potential winner may be selected. No cash alternative will be offered. The prize is not transferable and may not be purchased, sold, bartered or otherwise exchanged without the prior written permission of Isabella Oliver. Winners will be excluded from subsequent draws for a period of 6 months. All decisions of Isabella Oliver are final and binding in all respects. No responsibility is taken for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Isabella Oliver accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize. The promotion is governed by English law. Isabella Oliver reserves the right to cancel or change the prize draw at any time. This prize draw is not open to Isabella Oliver employees and family members, bloggers, influencers, affiliates or anyone else working in partnership with Isabella Oliver, or anyone else connected with the prize draw in any way.

Promoter: Isabella Oliver, 5th Floor, 212 Regents Park Road, London, NW1 8AW, UK.

Dreaming of a chic wardrobe that keeps up with your changing body whilst doing less harm to the planet? Whatever the event, enjoy it in style with our rental program. Perfect for parties & occasions or for an ever changing wardrobe. Select your favourite pieces from our collection, rent them for 2 weeks, and then return them, free of charge – for a hassle free, bespoke shopping experience.

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The Ozone Room: Don’t worry about the dry cleaning

We wash all rental returns, so you don’t have to. We make sure every item borrowed is cleaned and refreshed ready for its next occasion using our eco-friendly Ozone Room. The Ozone room kills bacteria and viruses whilst gently pulling any other matter and odours from the fibres. All bacteria are eliminated within the chamber before the door can be opened and the clothing retrieved. No chemicals are involved in the process, making the process allergy safe and suitable for people with sensitive skin.
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Dreaming of a chic wardrobe that keeps up with your changing body whilst doing less harm to the planet? Whatever the event, enjoy it in style with our rental program. Perfect for parties & occasions or for an ever changing wardrobe. Select your favourite pieces from our collection, rent them for 2 weeks, and then return them, free of charge – for a hassle free, bespoke shopping experience.




Terms & Conditions


Rental period

All rentals are for 2 weeks. If you wish to rent for longer, please contact us to arrange this in advance of placing an order. You may not extend the rental period of a product you already have in your possession. 1 month is the maximum rental period we are able to offer, only if pre-arranged and pre-paid via customer services in advance of placing an order. The rental period shall commence from when you receive your rental item(s) and shall continue until the rental items are dropped off with a postage carrier (proof of postage must be obtained).


Delivery

Delivery is made via our normal carriers in our normal timeframes. Standard or Express is available. Please visit our delivery page for more information about estimated delivery and arrival times. Any delivery time or date given by Baukjen to the User is an estimate only. If the item is delivered late you must accept delivery unless a non-delivery agreement is reached in advance between Baukjen and yourself.


Returns and cancellation

Fees are non-refundable except as expressly set forth below.
(i) Cancellation: orders can be cancelled free of charge before dispatch. Please contact customer services to do this as soon as possible – most orders are dispatched within one hour of receiving the order. Once orders are dispatched please see sections (ii) or (ii) below.
(ii) Return without wear: If your Product does not fit you, then you may exchange the Product within 24 hours (excluding Sundays and holidays) of the date you received the Product by contacting customer services, and we will send you a replacement size at no extra cost, subject to availability.
(iii) If the product is otherwise unsuitable, then you may return the Product to Baukjen within 24 hours (excluding Sundays and holidays) of the date you received the Product by contacting Baukjen to receive a full refund minus any delivery costs.
With the delivery of a rental product, Baukjen will provide you with return packaging. Rental items must be returned in the packaging provided. You must contact us if there is any reason this cannot be done and we will make alternative arrangements with you. Free returns are available via My Evri or Collect Plus, or you may use an alternative carrier at your own expense.


Late fees

If you return the Product(s) late, a late fee of £20 will be charged for every day (and for every item) that you are late returning the Product(s), beyond the agreed return date, to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to Baukjen. You agree to pay such late fees, not to exceed 100% of the Retail Value, as indicated on the Product(s) page. If you have not returned the Product(s) within ten (10) working days after the return date for the Product(s), your late return will be considered a non-return and Baukjen will charge your payment card the Retail Value, minus any fees already incurred in the prior ten (10) days.


Damage

Rental fees are inclusive of limited insurance which insures against minor mishaps through normal wear and tear, but not significant damage beyond normal wear and tear, loss or theft.
Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage. However you are solely responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Regardless of whether you are personally responsible for the damage, you remain liable for the repair or replacement of this item because in accepting your delivery you agreed to take responsibility for the apparel.
If you return a Product that is damaged beyond normal wear and tear, as determined by Baukjen in its sole discretion, or evidences recklessness or carelessness with respect to your possession or use of the Product, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.
You may not have any Products tailored or otherwise altered. This would constitute damage beyond repair and the full Retail Value of the Product will be charged to your card.


Limits

Baukjen reserves the right to limit the number of items that a customer may rent at any time, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals of products for any reason at our sole discretion, including but not limited to availability and geographic concerns.


Cleaning

Rental items will be cleaned in our eco-friendly Ozone Room and delivered ready to wear. Baukjen cleans and inspects each Product with the utmost care, but use of the Product is at your own risk and Baukjen shall not be held liable for any health-related complaints associated with any Product.
We understand that during your rental period you might want to wear your pieces more than once and feel the need to clean them. Please follow instructions on our Wear, Care & Repair page carefully, if possible spot cleaning or gently handwashing an area. Please DO NOT attempt to clean any outerwear or leather items.
Baukjen reserves the right to invoice for part or full replacement value of the items and charge you the full amount of any potential lost earnings or incurred costs regardless of whether any damage has been caused.