HOW MUCH DOES DELIVERY COST?
|TYPE OF DELIVERY:||COST:||DELIVERY TIME:||SIGNATURE REQUIRED?|
|Standard Delivery (Hermes)||FREE (on orders over £59) or £3.95||2-4 working days, including Saturdays. Tracked. Excludes bank holidays.||No|
|Next Day Delivery (Hermes)||£6.95||Next Day (on orders received before 4pm). Tracked and signed service. Excludes Sundays.||Yes|
Please note: if you wish us to deliver to military addresses or PO Boxes, Standard Delivery is the only option you can use.
WHERE DO YOU DELIVER?
We might be a British brand, but we’re big advocates of sharing the sartorial love. So we deliver to over 150 countries worldwide. Use the drop down list of continents/countries at the top of your screen to make sure you’re on the relevant site.
Please note: Next Day Delivery is not available in the UK islands, Scottish Highlands and Islands and BFPO. Or in the following postcodes:
AB30-AB31, AB33-AB39, AB41-AB43, AB44-AB45, AB51-AB56, AB63, BT1-BT99, DD8-DD10, FK8-FK21, HS1-HS9, IV1-IV36, IV40-49, IV51-56, IV63, KA27-KA28, PH10-PH11, PH13-PH14, PH17-PH26, PH30-PH44, PH49-PH50, TD15, TR21-TR25, KW1-KW36, PA20-PA50, PA60-PA78, PA78, PA80-PA88, ZE1-ZE3
Collect in Store is not a 24hr service in the following areas:
AB1 to AB99, BT1 to BT99, DD8 to DD11, HS1 to HS8, HS9 to HS99, IV1 to IV40, IV41 to IV51, IV52 to IV54, IV55 to IV56, IV63, KA27 to KA28, KW1 to KW14, KW15 to KW17, PA20 to PA40, PA41 to PA49, PA60, PA61 to PA78, PA80, PH19 to PH26, PH30 to PH39, PH40 to PH41, PH42 to PH44, PH49 to PH50, TR21 to TR25, ZE1 to ZE99
WHAT HAPPENS IF I'M OUT WHEN MY PARCEL ARRIVES?
Don’t panic. If you ordered by Standard Delivery or Next Day Delivery, the friendly postie will leave you a card telling you where to find it.
DO YOUR DELIVERIES TEND TO ARRIVE ON TIME?
We’ll always do EVERYTHING at our end to meet your expectations, but occasionally parcels are delayed due to circumstances beyond our control.
CAN I REQUEST A GIFT MESSAGE?
Yes. Just tell us you’d like this service when you get to the checkout. More good news? All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?).
WHAT HAPPENS IF MY ORDER COMES IN TWO DELIVERIES?
Sometimes we send out items in separate deliveries, but you’ll never pay more than one delivery charge.
HOW DO I RETURN OR EXCHANGE SOMETHING?
Please visit our Returns Page for more information.
WHAT IF THIS PAGE DOESN'T ANSWER MY QUERY?
If we haven’t managed to cover everything here, then just call our team on 0344 844 0448 or email them at TheTeam@IsabellaOliver.com and they’ll do everything they can to help.