Terms & Conditions

Rental period

All rentals are for 2 weeks. If you wish to rent for longer, please contact us to arrange this in advance of placing an order. You may not extend the rental period of a product you already have in your possession. 1 month is the maximum rental period we are able to offer, only if pre-arranged and pre-paid via customer services in advance of placing an order. The rental period shall commence from when you receive your rental item(s) and shall continue until the rental items are dropped off with a postage carrier (proof of postage must be obtained).

Delivery

Delivery is made via our normal carriers in our normal timeframes. Standard or Express is available. Please visit our delivery page for more information about estimated delivery and arrival times. Any delivery time or date given by Baukjen to the User is an estimate only. If the item is delivered late you must accept delivery unless a non-delivery agreement is reached in advance between Baukjen and yourself.

Returns and cancellation

Fees are non-refundable except as expressly set forth below.
(i) Cancellation: orders can be cancelled free of charge before dispatch. Please contact customer services to do this as soon as possible – most orders are dispatched within one hour of receiving the order. Once orders are dispatched please see sections (ii) or (ii) below.
(ii) Return without wear: If your Product does not fit you, then you may exchange the Product within 24 hours (excluding Sundays and holidays) of the date you received the Product by contacting customer services, and we will send you a replacement size at no extra cost, subject to availability.
(iii) If the product is otherwise unsuitable, then you may return the Product to Baukjen within 24 hours (excluding Sundays and holidays) of the date you received the Product by contacting Baukjen to receive a full refund minus any delivery costs.
With the delivery of a rental product, Baukjen will provide you with return packaging. Rental items must be returned in the packaging provided. You must contact us if there is any reason this cannot be done and we will make alternative arrangements with you. Free returns are available via My Evri or Collect Plus, or you may use an alternative carrier at your own expense.

Late fees

If you return the Product(s) late, a late fee of £20 will be charged for every day (and for every item) that you are late returning the Product(s), beyond the agreed return date, to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to Baukjen. You agree to pay such late fees, not to exceed 100% of the Retail Value, as indicated on the Product(s) page. If you have not returned the Product(s) within ten (10) working days after the return date for the Product(s), your late return will be considered a non-return and Baukjen will charge your payment card the Retail Value, minus any fees already incurred in the prior ten (10) days.

Damage

Rental fees are inclusive of limited insurance which insures against minor mishaps through normal wear and tear, but not significant damage beyond normal wear and tear, loss or theft.
Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage. However you are solely responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Regardless of whether you are personally responsible for the damage, you remain liable for the repair or replacement of this item because in accepting your delivery you agreed to take responsibility for the apparel.
If you return a Product that is damaged beyond normal wear and tear, as determined by Baukjen in its sole discretion, or evidences recklessness or carelessness with respect to your possession or use of the Product, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Product, as determined in our discretion, up to the Retail Value for the Product.
You may not have any Products tailored or otherwise altered. This would constitute damage beyond repair and the full Retail Value of the Product will be charged to your card.

Limits

Baukjen reserves the right to limit the number of items that a customer may rent at any time, including but not limited to restricting orders placed under a single customer account, payment card or billing or shipping address. We reserve the right to limit, cancel or prohibit any rentals of products for any reason at our sole discretion, including but not limited to availability and geographic concerns.

Cleaning

Rental items will be cleaned in our eco-friendly Ozone Room and delivered ready to wear. Baukjen cleans and inspects each Product with the utmost care, but use of the Product is at your own risk and Baukjen shall not be held liable for any health-related complaints associated with any Product.
We understand that during your rental period you might want to wear your pieces more than once and feel the need to clean them. Please follow instructions on our Wear, Care & Repair page carefully, if possible spot cleaning or gently handwashing an area. Please DO NOT attempt to clean any outerwear or leather items.
Baukjen reserves the right to invoice for part or full replacement value of the items and charge you the full amount of any potential lost earnings or incurred costs regardless of whether any damage has been caused.